The Launch of THAG Talks -  A Series of Conversations in the Tourism and Hospitality Industry

THAG successfully launched THAG Talks, a series of engaging conversations designed to connect stakeholders, partners, and interested audiences with insightful discussions on topical issues relevant to the tourism and hospitality sector. It was developed to encourage insightful dialogue among stakeholders, foster knowledge sharing and collaboration, and address pressing issues, emerging trends, and sustainable practices.

Inaugural Session: Digital Transformation in Hospitality

The inaugural session, focused on "Digital Transformation in Hospitality: Leveraging Artificial Intelligence for Success", explored how AI agents can be utilized to streamline and revitalize the industry. The guest speaker discussed the transformative potential of AI, highlighting its role in enhancing customer experiences, optimizing operations, and driving innovation within the hospitality sector.

Speaker: The session was presented by Eldon Marks, a serial tech entrepreneur from Guyana. Eldon is the founder of V75 Inc., Guyana's first AI company, and co-founder of TrueSelph Inc., an AI product company based in the US.

Highlights from the Session:

• Key AI Concepts: Eldon discussed fundamental AI concepts such as Generative AI, AI Agents, and AI Models.
• AI Applications in Tourism & Hospitality: The talk covered how AI can enhance various aspects of the industry, including accommodation, travel, transportation, food services, and attractions.
• Challenges and Solutions: Eldon addressed notable challenges in the sector, such as resource shortages, consistent customer service quality, and multilingual customer engagement. He also outlined how AI can provide solutions like 24/7 availability, personalized recommendations, and scalable customer engagement.
• Cost of AI Implementation: The session included a discussion on the costs associated with implementing AI, with a focus on making powerful AI solutions accessible and affordable.

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Access the Recording: You can access the recording of the session here.

You can also refer to the PowerPoint presentation used during the session.

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